Choosing a luxury cab service should always feel smooth, transparent, and stress-free. At My GT Cabs (Brand of GT WORLD SERVICE), we believe in building long-term trust with our customers through honesty and clarity. Whether you are booking an airport transfer, a corporate ride, or a premium car for your special occasion, our Refund and Cancellation Policy ensures that you always know exactly how your booking is handled.
This page explains in simple Indian English how cancellation, amendments, and refund requests work. We designed the policy keeping both customer convenience and driver reliability in mind.
1. Flexible Cancellation Policy – Luxury Cab Hire in Mumbai
We understand that plans may change suddenly. Mumbai is a fast-moving city—meetings shift, flights get rescheduled, and personal events may require adjustments. That’s why My GT Cabs offers a flexible and fair cancellation structure.
What You Need to Know
Free cancellation is allowed up to 4 hours before the scheduled pickup time.
For outstation trips, free cancellation is available up to 12 hours before the journey.
Last-minute cancellations may include driver compensation as the driver may already be en route.
Special occasion or premium car bookings may have customized cancellation timelines.
Why These Rules?
Luxury cabs require advance scheduling, and drivers often block their entire day for a booking. Our goal is to make it fair for both the customer and the driver.
2. Clear Refund Guidelines for Luxury Cab Bookings
Refunds are processed with complete transparency. If your booking qualifies for a refund, the amount is returned smoothly without unnecessary follow-ups.
Refunds Are Applicable When:
You cancel within the free-cancellation window.
A driver is unavailable or cancels due to unforeseen circumstances (extremely rare).
The booking is double charged due to a payment gateway error.
Refund Timelines
Online payments: 5–7 business days
UPI transfers: 24–72 hours
Wallet/credit balance: Reflects instantly
We maintain complete accountability and ensure customers never lose money unfairly.
3. Booking Amendment Rules & Re-Scheduling
Sometimes, you don’t want to cancel—you just want to change the time, date, or car. At My GT Cabs, amendments are handled with the same openness as cancellations.
You Can Modify:
Pickup time
Drop location
Car category (example: Sedan → SUV → Luxury car)
Trip type (local → outstation)
Conditions
Changes made before driver assignment are free.
If the driver is already on the way, a small convenience fee may apply.
For premium luxury cars, changes depend on car availability.
We do our best to accommodate every request without causing you inconvenience.
4. No-Show Policy for Luxury Cab Customers
A “no-show” happens when a customer does not board the vehicle despite the driver arriving at the pickup location.
To Avoid Unnecessary Charges:
Always inform us if there is a delay
Share live location or extended pickup time
Call or WhatsApp the driver or support team
If Customer Is Not Reachable
Driver will wait up to 20 minutes for local trips
For airport pickups, 45 minutes free waiting time is included
If still unreachable, the booking may be charged partially or fully depending on the scenario
This policy is important to maintain the dignity of drivers and ensure punctual service for the next customer.
5. Commitment to Transparency & Customer Satisfaction
My GT Cabs stands for trust. Our goal is to create an experience where customers feel respected, valued, and protected.
What Makes Our Policy Customer-Friendly?
No hidden charges
Clear communication
Quick refunds
Genuine support
Driver-friendly fairness
Zero ambiguity in terms
Our entire system is designed to ensure that you enjoy a premium experience from booking to final drop-off.
Detailed Refund and Cancellation Terms – Complete Breakdown
Below is an extended section for customers who want deeper clarity on all stages of the process.
1. Cancellation Policy for Local (Mumbai) Rides
Free Cancellation
Up to 4 hours before pickup
Full refund for online payments
Late Cancellation (within 4 hours)
Driver convenience charge applicable
Amount depends on distance and car segment
If driver is already at pickup point → 50% of booking amount may apply
2. Cancellation Policy for Outstation Rides
Free Cancellation
Up to 12 hours before pickup
Last-Minute Cancellation
Driver compensation may apply (?500 – ?2500 depending on car)
Advance payment is adjusted accordingly
3. Cancellation for Luxury / Premium Cars (BMW, Mercedes, Audi, etc.)
Premium cars operate differently due to:
Limited availability
Higher fuel & maintenance
Blocked schedules
Rules
Cancellation within 24 hours → 50% deduction
Within 12 hours → No refund (only in special cases)
4. Refunds on Online Payments
Refunds are initiated as soon as cancellation is approved. If you paid via:
UPI (Google Pay/PhonePe/Paytm): 1–3 days
Net banking/credit card: 3–7 business days
Wallet balance: Same day
We keep customers updated throughout the process.
5. Refunds When My GT Cabs Cancels a Booking
Though extremely rare, we may cancel due to:
Unavoidable emergencies
Severe traffic blocks
Sudden vehicle breakdown
Extreme weather
Driver medical issues
In This Case:
100% refund is guaranteed
We also try to arrange replacement cars at the same time
6. Partial Refund Conditions
Part refunds may apply when:
Customer changes the trip midway
Booking is shortened
Car category is downgraded voluntarily
Customer misses a pickup time but continues later
We ensure fairness at every step.
How Refund & Cancellation Works – Step-By-Step
Step 1: Request cancellation via call/WhatsApp/email
+91 9004919655
bookings.gtws@gmail.com
Step 2: Team reviews booking & driver status
Assignments
Car category
Time left for pickup
Step 3: Refund eligibility is confirmed
Step 4: Refund initiated (if applicable)
Step 5: Customer receives confirmation via SMS/Email
Simple, fast, and transparent.
Why Choose My GT Cabs – For a Hassle-Free Experience
Transparent pricing
Professional chauffeurs
Premium & luxury cars
24×7 support
Customer-first policies
Quick cancellation handling
Flexible trip rescheduling
Our commitment to integrity is what keeps customers coming back.
My Gt Cabs
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